Returns Policy

Satisfaction Assured! Money Back Gaurantee!

We believe you will be very satisfied with your purchase from Smart Marine.

You are however welcome to return the item if required for exchange or refund excluding shipping costs within 10 days and in its original condition and packaging.

Change of mind goods / unwanted SmartWeb order goods: If the need arises, you are welcome to return the item if it is unused, in its original saleable condition and packaging, and with proof of purchase based on the following detailed terms:

  • You may request an exchange to the value of the purchase price of the goods up to 20 days after purchase. This can be arranged via our SmartWeb team or conveniently at any of our 5 Smart marine Superstores if you prefer. Shipping costs will not be refunded or charged.
  • You may request a refund up to 10 days after purchase. Shipping costs will not be refunded and if the item was a free shipping item, the costs incurred to the company to ship the order will be removed from the refund total. Please enquire with the Smart Web Team for this shipping cost price prior to confirming your order. Please note there may be a restocking fee incurred for items that have been ordered in to fill the order.

Warranty / Order Issues: On the rare occasion that a product is found to be faulty under warranty, not as described or any other issues arise with your order, please contact the Smart Web Crew immediately so we can promptly remedy the issue for you. In most cases we will arrange for our courier to quickly collect the problem items and send out the new parcel at no courier charge for the customer. Please call 0800 80 50 40 option 6 for the Smart Web team or email regarding any returns of online orders. If you would like more information regarding the warranty of an item, feel free to contact our SmartWeb team or our stores.

Smart Marine aims to abide and exceed the requirements set by the New Zealand Fair Trading and Consumer Guarantees Act to ensure you have a Smart Shopping Experience!

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