Shopping Information & Terms & Conditions

PURCHASING ITEMS AT SMART MARINE

Satisfaction Assured! Money Back Gaurantee!

We believe you will be very satisfied with your purchase from Smart Marine.

Returns: You are however welcome to return the item if required for exchange or refund excluding shipping costs within 14 days and in its original condition and packaging. On the rare occasion that a product is found to be faulty under warranty or not as described, the item should be returned immediately and we will promptly remedy the issue for you. If you have any queries or concerns regarding your purchase, please feel free to contact the Smart Crew for help. Smart Marine aims to abide and exceed the requirements set by the New Zealand Fair Trading and Consumer Guarantees Act to ensure you have a Smart Shopping Experience!

Website Product Desriptions & Supply

Smart Marine attempts to describe and load pictures of items available on our Web Site as accurately as possible. If you receive an item not as described to your original order, you can return the product unused and in original packaging, and we will process a refund, or provide a substitute, whichever at your request. We will do our best to ensure stock is available for supply but occasional delays may still occur. We will endeavour to remedy any problems or offer alternatives quickly. Stock is strictly limited. Product descriptions, prices and images are subject to change at any point without notice and any errors in description or pricing will be corrected and you will be notified/re-invoiced correctly. Sorry, no rain checks. Smart VIP Card prices apply only for Smart VIP Card holders. If you choose not to apply for the card you will be reinvoiced at the 'without card' price if applicable.

Shipping Information

General Shipping Information

• Goods will be shipped once payment has been validated.
• Credit Card Payments are validated through 3tier using a 100% secure server.
• As a security measure, prior to processing your order we may contact you to manually confirm your address and credit card details.
• All goods in stock will be dispatched within 24 hours of receiving your order (excluding weekends). We will advise you of any supply delays. Items maybe shipped earlier depending on supply.
• The Smart Crew will provide you the link details and your tracking number on dispatch.
  Click here to Track & Trace your parcel now
• All orders are sent out with insurance and Track & Trace.

New Zealand Delivery

SMART 'PER ORDER' SHIPPING SPECIALS APPLY for New Zealand delivery!
• *NZ Shipping per order: FREE NZ SHIPPING when spending NZ$100.00+ on products, otherwise the cost is NZ Auckland NZ$5, Rest of North Island NZ $10.00, South Island/Gulf Islands NZ $15.00, (plus the rural delivery charge if applicable). Some special items are freight free and will show this. Some items are not included in these special freight deals as detailed below. All parcels are insured for your piece of mind.
• **'Item excluded from freight specials. Extra shipping costs apply: (Auckland delivery excluded-no extra shipping)'-Please wait for your quote by email after placing your order on the Smart Web or call the Smart Crew for your quote in advance. (Normal courier fees or dangerous goods shipping costs apply to items marked with this note, usually due to its size, weight or required transport methods.') On approval, you will be provided an updated invoice to include the extra shipping charges. info@smartmarine.co.nz or 0800 80 50 40.
• **Rural Deliveries: deliveries to rural areas will incur an additional delivery charge so please check this box during checkout if applicable. You will be reinvoiced with the charge if this box is not checked when the rural delivery service is required. Alternatively, you can provide a PO Box or another non-rural address for delivery to avoid this charge.
• If the item is available it will be sent out on the next available courier.
• Delivery is based on standard courier times and tickets, 1 day from collection in Auckland and 1-4 days for delivery for the rest of the country depending on location, rural delivery delay etc.
• The parcel is insured so someone will need to sign for it, if not the courier leaves a card to call and arrange another delivery time. For your convenience we can also deliver parcels to PO Boxes if preferred.
• Providing a business address is often quicker and more convenient.
• Urgent couriers can be arranged at an extra charge.
• DAMAGE IN TRANSIT: Freighted/couriered items must be thoroughly checked inside before signing for your delivery. Ensure all products are in good condition. As per strict courier company conditions, damaged items must be reported by the receiver within 24 hours of delivery to qualify for an insurance claim/replacement on the items.

International Delivery

• Once we have received your order, the Smart Crew will email a quote with your postal options. We will await your selection before charging freight and sending your item(s). If you prefer, the Smart Crew is happy to provide the quote before you make your order via info@smartmarine.co.nz.
• All international orders will be quoted & sent with the parcel's full value insured for your piece of mind.
• You can also go to the NZ Post Rate Finder for an estimate in NZ$ before ordering if preferred. You will need an idea of weight and dimensions to estimate the shipping cost. This is an 'estimate' as the actual measured size and weight, plus additional insurance charges and parcel value may affect this quote. Additional insurance cover costs are not included on the NZ Post Rate Finder so depending on your parcel's value, you may need to add these costs as detailed below.
• International Air, 3-10 working days (NZD): Parcel insurance up to $250 included, add $10 for coverage $250 to $1500.
• International Express Courier, 1-5 working days (NZD): Parcel insurance up to $2000 included, add 1.06% of parcel value for coverage $2.000-$50,000.
• Some items may be restricted by air or customs regulations, the Smart Crew will let you know your options. Some items may be too expensive to send by air so we can provide a sea shipping quote if requested.
• Final shipping charges are not specified in the original online order invoice, but we will provide this total shipping amount with the tracking number. (All charges are in New Zealand dollars).
• You are welcome to organise your own shipping if preferred.

Currency Exchange / International Money transfers

All charges and invoices are made in New Zealand Dollars. GST FREE: NZ GST tax is not charged or included in prices on the Smart Web for overseas delivery addresses!

Currency

• We get real time conversion rates updated every day for your selected currency and apply them to our store prices.
• Find out more about our currency conversion, or change your currency

International Money Transfer Additional Charge

If you wish to deposit your payment into our account from an overseas account an NZD $25 additional fee applies. This fee does not apply to credit card payments. Please await the quote for shipping charges so you have the final total to deposit. This amount will include your purchase, shipping and the international money transfer fee. The order will be dispatched once the payment has arrived in our account, so you may prefer to use a credit card to save time.

Account Name: MT SMART MARINE LIMITED T/A SMART MARINE SUPERSTORE
Account Number: 12-3057-0638420-00 (also for NZ Direct Credits)
Swift Code: ASBBNZ2A or BSB No: 123057
Bank Name & Address: ASB Bank, East Auckland Business Banking, 323 Great South road, Greenlane, Auckland, New Zealand.

How Safe Are My Details?

We Care for Your Security

• We promise to protect your personal and credit card information with the highest level of data privacy and security.
• We understand that you’re concerned about the security and privacy of online transactions. Nowadays, there's so much coverage of online fraud and identity theft that we realize we have to earn your trust on a daily basis.
• We hope this page will provide reassurance that your valuable data, such as credit card details, are protected from prying eyes.

How do you secure my payments?

• We employ state-of-the-art data encryption to ensure safe and secure transactions on our site.
• Our payment area is secured using industry standard Secure Sockets Layer technology (SSL). You'll know when you enter this area because the small yellow padlock appears in the bottom right hand corner of your browser. The other indication is in the address bar. When you enter the secure area of the site, the background of the address bar will turn dark yellow. You'll also notice that http:// is replaced by https:// the 's' standing for 'Secure'.
• Rest assured that your personal and private information remains secure and private when trading with us.

How do I know you are a legitimate organization?

• Our SSL certificates are provided by leading certificate authority, Comodo. Comodo only provide High Assurance Certificates. Apart from the highest level of data encryption, High Assurance certificates validate that a company is a legally accountable organization with articles of incorporation.
• To qualify to receive our SSL Certificate from Comodo we had to validate ourselves in order to satisfy them that we are a legitimate business. We had to prove not only that we own this web domain, but also that we are a legally accountable company. We believe that only by seeking this level of validation can you have peace of mind when buying online.

Our High Assurance SSL Certificates confirm two essential factors:

1. That you have a secure SSL (encrypted) link with this website
2. That this website is a valid and legitimate organization or an accountable legal entity

Privacy Policy

Your Details Are Safe With Us!

• At Smart Marine we are 100 per cent committed to protecting your security and privacy.
• It is our policy not to pass on your e-mail address, home address or any other details to any other company or third party organization

Linking To Third-party Web Sites:

• When you click on links and banners on our site that take you to third party web sites, you will be subject to the third party's privacy policies. While we support the protection of privacy on the Internet, smartmarine.co.nz cannot be responsible for the actions of any third-party web sites.
• smartmarine.co.nz has no issue with other Web Sites linking to us, in fact we encourage it!

Smart VIP Card -Real Discounts -Big Savings

The Smart Marine Card is our way of thanking YOU, our loyal customers for choosing Smart Marine.

Here's how it works:

• EXCLUSIVE discounts and promotions.
• EMAIL ONLY SPECIAL OFFERS and product releases
• EXCLUSIVE PRIZE DRAWS for Smart Marine VIP Card Holders
• AUTOMATIC entry to regular super Smart competitions with every purchase
• TRANSFERABLE to friends and family
• APPLIES INSTORE AND ONLINE. Present your card instore at point of purchase. When shopping on the Smart Web, your account is linked to your card and automatically puts your purchase through under your card number. See the application options below to make sure you are set up to maximise your Smart VIP Card and Smart Web benefits today!

Once completed, there is no need to enter your Smart VIP Card details each time you shop online, we have them on record attached to your Smart Web Account. Simply login and shop!

Shopping online: Smart VIP Card prices apply only for Smart VIP Card holders. If you choose not to apply for the card you will be reinvoiced at the 'without card' price if applicable.

How to Apply for Your Smart VIP Card:

(The easiest/quickest methods are the online options)

1. CREATE A NEW ACCOUNT ON THE SMART WEB
   The application form is integrated into this process so you can shop Smart online and instore with your Smart VIP Card as soon as your information is entered! You can do this before you make a purchase or at the same time, Smart VIP Card discounts will apply instantly. The Smart Crew will send out your card.
   
   
2. ALREADY HAVE A SMART WEB ACCOUNT BUT NO SMART VIP CARD YET
   Login and access the 'my account' section. Select and follow the instructions under 'Smart VIP Card'. You can do this with or without making a purchase at the time. The Smart Crew will send out your card.
   
   
3. ALREADY HAVE A SMART VIP CARD BUT NO SMART WEB ACCOUNT
   Create a new Smart Web account as normal. You can then use your card online also.
   
   
4. DOWNLOAD THE FORM HERE to print and return by fax/post or instore
   
   
5. FILL OUT THE APPLICATION FORM INSTORE at 123 Beaumont St, Westhaven, Auckland
   
   
6. CONTACT THE SMART CREW on 0800 80 50 40 or info@smartmarine.co.nz for a form to be faxed/posted/emailed

Important things you need to know- Terms and Conditions:

• Applications are subject to Smart's approval
• Only accepted upon receiving a fully completed application
• Only individuals can apply-does not apply to trade customers already on nett discounts
• Employees of Smart Marine are not eligible for Smart Marine Cards
• One card per individual
• Smart Marine is not responsible for lost or stolen Smart VIP Cards
• Smart Marine is not responsible for any data lost on the computer system relating to Smart VIP Cards
• Smart Marine may cancel any Smart VIP Cards for any reason
• All Smart VIP Cards remain the property of Smart Marine Ltd trading as Smart Marine
• Smart VIP Card Specials are only available to Smart VIP Card holders. Full price is paid otherwise.

AA Members get Rewarded at Smart Marine

• You’ll earn one AA Rewards Point for every complete $10 spent at Smart Marine
• Remember to swipe your AA Membership card in-store or register your card when making a purchase online.
• Every time you earn 200 AA Rewards Points, you’ll be sent an AA Rewards $20 discount coupon
• Redeem this discount coupon and get $20 off at your next purchase at Smart Marine or most AA Rewards Partners
• The more you shop with AA Rewards Partners such as Smart Marine the faster you’ll get to your next Reward
• Applies to NZ AA Rewards card Holders

Find out where you can earn AA Rewards Points

Not an AA Member?

By joining the AA, you’ll open the door to a whole new world of fantastic services, exclusive discounts and value-added offers. The tried and trusted AA name will be behind you every step of the way.

• AA Roadservice ?on call assistance 24/7
• Automatic entry into the AA Rewards loyalty programme
• Free maps, guides and magazines
• Discounts on insurance for your car, home and contents
• Discounts on car maintenance, repairs and WoFs
• Free advice on any technical related problems with your vehicle
• Special Member rates on rental cars, and at selected accommodation and leisure providers around New Zealand

Join the AA now